Refund policy

Return and refund policy

Every art-y piece is made to order. Because each canvas, print, and item is produced individually for you, we do not accept returns for change of mind. This is standard practice for made-to-order artwork and it's how we avoid waste.

You are always covered for anything that arrives wrong.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If your item is damaged in transit, defective, or not what you ordered, contact us at hello@art-y.store within 30 days of delivery.

Include your order number and clear photos of the item and its packaging. We'll assess it and either send a free replacement or issue a full refund — your choice. You will not be asked to pay return shipping, and in most cases you won't need to send the item back at all.

Cancellations

Orders can be cancelled for a full refund any time before they enter production. Contact us as soon as possible — production usually begins within 24 hours of ordering. Once an item is in production it cannot be cancelled.

Returns for other reasons

If a return is approved, we'll email you the return address and instructions. Items sent back without an approved return request will not be accepted. Items must arrive in their original condition and packaging.

European Union 14-day cooling-off period

Customers in the European Union have the right to cancel or return an order within 14 days of delivery, for any reason and without justification. Items must be returned in their original condition and packaging with proof of purchase. Note that under EU law this right does not apply to goods made to your specifications or clearly personalised.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Refunds

Once your claim is approved, your refund is issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval and you haven't seen the refund, contact us at hello@art-y.store.

Contact

hello@art-y.store — we respond within 2 business days.